Terms & Conditions

General information

We aim to bring you the finest and the best parts covering the vast and ever expanding range in the automotive industry. Our Philosophy is to always put the customer first and to ensure we can help you in every way we can.

 
Parts condition
All parts we sell are brand new.
 
Quality Control
Every part we sell has to pass quality control. Every part is inspected before shipping and is 100% functional.


Shipping
We dispatch from the Czech Republic.   Most orders are dispatched within 1 to 2 working days (usually same or next day). All orders over 1 000 Euro are shipped free of charge worldwide. Orders to USA and UK require 5-18 business days for delivery; rest of the world delivery time may vary. Business days are Monday to Friday. Weekends and/or holidays are not included in shipment estimations.


Warranty
All parts sold are under 30 days warranty. Replacements will be issued for any non functioning, defective, or incorrect parts. All requests received after 30 days will be denied. Please check goods for damage right on arrival. To pursue a claim, you would need to take photos of the packaging and of the damage to the item. We do not anticipate items being damaged as we spend a lot of time and effort parcelling our items with lots of protection to avoid this situation arising.
 
Returns policy
Returned goods must be returned “UNUSED” AND “UNFITTED” (i.e. in the condition you received them), with the original packaging within 14 days of receipt. The customer is responsible for all return shipping costs. If an item is considered by the customer to be faulty or damaged upon receipt (& before fitting) please contact us and return it within 14 days of receipt. We need to have received all relevant parts (whether correct, incorrect or faulty) back at our premises for inspection before we can make the appropriate decision to either replace or refund. Please contact us BEFORE returning any item. It is the customers’ responsibility to send items back via either recorded or special delivery means in order to obtain a tracking number and signature - proof of postage is not the same as proof of delivery. Orders cancelled after dispatch& parts wrongly ordered/ correctly supplied but no longer wanted will be subject to a 20% handling charge/ restocking fee. Please note that all parts are security marked. Any part returned to us will be checked. Any parts tampered or without security mark will not be refunded and will render any warranties void. Refunds and exchanges are available for 30 days after the item is received.
We advise you check the parts you have ordered before fitting them, once they have been fitted you cannot return them for a refund. If the part is faulty then you will need to provide us with a mechanics report and send it back to us. We will then send it back to the supplier and have it tested for faults. If the fault lies in the part then you will be entitled to a refund, if it turns out it has been fitted incorrectly and the damage was caused through your car then you will not receive a refund.


Installation Instructions
We do supply installation instructions for most parts, but we can't be responsible for any damage to equipment or parts occurred during installation. We will do our absolute best to provide clear installation instructions and support needed.


Limitation of Liability
We provide a warranty on mechanical parts and electrical items. However we cannot be held responsible for any errors made by under-qualified mechanics fitting your replacement part. We shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if we have been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.





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